Child at Risk Hotline #1-800-792-5200


  • Overview of Organization and Services:
    To report abuse or neglect, call the Child-at-Risk Hotline anytime of the day or night at 1-800-792-5200.

    All reports of suspected child abuse or neglect must be phoned in to DCF. Please call immediately if you know of, or suspect, an incident of child abuse or neglect. During regular business hours (8:45 a.m.-5 p.m. M-F) call the Department of Families and Children (DCF) area office that serves the city or town where the child lives. Nights, weekends, and holidays dial the Child-at-Risk Hotline at (800) 792-5200.

    The Department of Children and Families (DCF) is committed to protecting children. The Department looks into allegations of abuse and neglect reported by professionals and the public. When a case is opened, DCF connects families with services in the community and works with them to make sure children can grow and thrive in a safe, stable home.

  • Additional Info:
    The Department’s mission is to ensure that children are able to grow and thrive in a nurturing home environment. This sometimes requires the difficult decision of removing a child from his or her home and placing the child in a more stable environment. When a child is removed from their home and taken into DCF custody, they are considered to be in placement. The first placement DCF considers is with a child’s extended family / kin. Kinship care is the full time nurturing and protection of children in a licensed family setting by relatives or those adults to whom a child and the child's parents and family members ascribe a "family" relationship. Other placements include: DCF foster homes; intensive foster care via a provider; and congregate care, including group homes or residential placements.

    Merrimack Valley and North Shore offices

    Haverhill Area Office -3 Ferry St., Bradford, MA 01835 (978) 469-8800 fax (978) 469-8990

    Lawrence Area Office- 280 Merrimack Street, 2nd Floor, Lawrence, MA 01843 (978) 557-2500 fax (978) 683-7455

    Cape Ann Area Office - 45 Congress St., Building 4, Salem, MA 01970 (978) 825-3800 fax (978) 825-9091

    Lynn Area Office - Business Clock Tower 330 Lynnway, Suite 201, Lynn, MA 01901 (781) 477-1600 fax (781) 592-3380


  • Demographics Served:
    Children: 12 and under, Families, Youth: 13-18
  • City/Towns Served:
    Amesbury, Newbury (incl. Byfield), Newburyport, Rowley, Salisbury, West Newbury
  • Types of Services Provided:
    Child Protection, Domestic Violence