Child at Risk Hotline #1-800-792-5200


  • Overview of Organization and Services:
    To report abuse or neglect, call the Child-at-Risk Hotline anytime of the day or night at 1-800-792-5200.

    The Department of Children and Families is charged with protecting children from abuse and neglect and strengthening families. DCF’s Fiscal Year 2015 budget includes significant investments in DCF to enhance the agency’s work to protect the over 100,000 youth served each year, while strengthening families across the Commonwealth. The investment will allow the Department to continue to move towards its caseload goals, while enhancing screening, investigation, and case review practices.

  • Additional Info:
    The Department’s mission is to ensure that children are able to grow and thrive in a nurturing home environment. This sometimes requires the difficult decision of removing a child from his or her home and placing the child in a more stable environment. When a child is removed from their home and taken into DCF custody, they are considered to be in placement. The first placement DCF considers is with a child’s extended family / kin. Kinship care is the full time nurturing and protection of children in a licensed family setting by relatives or those adults to whom a child and the child's parents and family members ascribe a "family" relationship. Other placements include: DCF foster homes; intensive foster care via a provider; and congregate care, including group homes or residential placements.

    DCF has made great progress expanding kinship care placements, which is proven to provide better outcomes for children who come into foster care. More than 50 percent of children in DCF foster care are now placed with kin, and more than 30 percent of children in all placements are with kin. And more children leaving DCF care are being reunified with their families. In 2014, nearly 80 percent of children were reunified with their family within 12 months.

    Merrimack Valley and North Shore offices

    Haverhill Area Office -3 Ferry St., Bradford, MA 01835 (978) 469-8800 fax (978) 469-8990

    Lawrence Area Office- 280 Merrimack Street, 2nd Floor, Lawrence, MA 01843 (978) 557-2500 fax (978) 683-7455

    Cape Ann Area Office - 45 Congress St., Building 4, Salem, MA 01970 (978) 825-3800 fax (978) 825-9091

    Lynn Area Office - Business Clock Tower 330 Lynnway, Suite 201, Lynn, MA 01901 (781) 477-1600 fax (781) 592-3380


  • Demographics Served:
    Children: 12 and under, Families, Youth: 13-18
  • City/Towns Served:
    Amesbury, Newbury, Newburyport, Rowley, Salisbury, West Newbury
  • Types of Services Provided:
    Child Protection, Domestic Violence