Consumer Services (Part of Community Action Inc)


  • Overview of Organization and Services:
    Consumer Protection Services
    CAI Consumer Protection, working in cooperation with the Massachusetts Office of the Attorney General, provides information on consumer rights and mediation of disputes between consumers and merchants. Servicing the residents of northern Essex County, it is one of 19 local consumer programs in the Commonwealth. Information is provided on a wide range of consumer transactions including:
    • Landlord-tenant relations
    • New, used and leased vehicle law
    • Home improvement contractor law
    • Shopper's rights
    • Debt collection

    North Essex Mediators
    The CAI North Essex Mediators (NEM) program, funded by the Massachusetts Office of the Attorney General, has provided Face-to-Face Mediation services for the residents of northern Essex County since 1984. Many different types of conflicts may be mediated by NEM, including:
    • Family
    • Business to business
    • Private-party
    • Consumer and merchant disputes
  • Additional Info:
    There are no income requirements. CAI Consumer Services serves the cities and towns of northern Essex County in Massachusetts.


  • Demographics Served:
    Adults: 19+, Families, Seniors: 60+, Youth: 13-18
  • City/Towns Served:
    Amesbury, Newbury (incl. Byfield), Newburyport, Rowley, Salisbury, West Newbury
  • Types of Services Provided:
    Consumer Protection