Crisis Text Line


  • Overview of Organization and Services:
    About Us
    Crisis Text Line is a global not-for-profit organization providing free confidential crisis intervention via SMS message. The organization's services are available 24 hours a day, every day, throughout the US, UK, Canada and Ireland, and can be reached by texting HOME to 741741 (anywhere in US), 686868 (anywhere in Canada), 85258 (anywhere in UK), or in Ireland: text 086 1800 280).

    Crisis Text Line is free, 24/7 support for those in crisis. Crisis Text Line trains volunteers to support people in crisis. Crisis Counselors help texters move from a "hot moment to a cool calm" through an approach that is centered on empathetic listening, collaborative problem-solving, and referral suggestions.

    Crisis Text Line was born “from the rib” of, the largest organization for young people and social change. Dozens of members were texting in to ask for personal help and CEO Nancy Lubin came up with the idea for Crisis Text Line and quietly launched in August 2013. Within 4 months, Crisis Text Line was being used in all 295 area codes in the US. Two years later, Crisis Text Line spun out into a separate entity.

    With over 100 million messages processed to date, we’re growing quickly, but so is the need. Since 2013, we’ve grown the largest mental health dataset in the world. We know what’s up when it comes to what’s causing pain in the world.

    Crisis has no borders. There are millions of people struggling all over the world. And we want to help all of them. Everyone deserves free, 24/7, mental health support at their fingertips.

  • Additional Info:
    Here's How it Works (Using the US Crisis Text Line HOME 741741)

    First, you’re in crisis. That doesn’t just mean suicide: it’s any painful emotion for which you need support. You text us at 741741. Your opening message can say anything: The opt-in words you see advertised ("HELLO," "START") just help us know where people are learning about us!

    The first two responses are automated. They tell you that you're being connected with a Crisis Counselor, and invite you to share a bit more. The Crisis Counselor is a trained volunteer, not a professional. They can provide support, but not medical advice.

    It usually takes less than five minutes to connect you with a Crisis Counselor. (It may take longer during high-traffic times). When you’ve reached a Crisis Counselor, they’ll introduce themselves, reflect on what you’ve said, and invite you to share at your own pace.

    You’ll then text back and forth with the Crisis Counselor. You never have to share anything you don’t want to. The Crisis Counselor will help you sort through your feelings by asking questions, empathizing, and actively listening.

    The conversation typically ends when you and the Crisis Counselor both feel comfortable deciding that you’re in a “cool,” safe place. After the conversation, you’ll receive an optional survey about your experience. This helps us help you and others like you!

    The goal of any conversation is to get you to a calm, safe place. Sometimes that means providing you with a referral to further help, and sometimes it just means being there and listening. A conversation usually lasts anywhere from 15-45 minutes.


  • Demographics Served:
    Adults: 19+, Children: 12 and under, Families, Seniors: 60+, Youth: 13-18
  • City/Towns Served:
    Amesbury, Newbury (incl. Byfield), Newburyport, Rowley, Salisbury, West Newbury
  • Types of Services Provided:
    Behavioral Health, Domestic Violence, Substance Abuse, Suicide Prevention


  • Address: New York City
  • Phone: 741741 (Crisis Text Line) or National Suicide Prevention Lifeline at 1-800-273-TALK (8255)
  • Website:
  • Hours of Operation: 24/7 support